Careers

About the Role

Join Our Award-Winning Team at Amici Pet Hospital of Little Italy!

Are you passionate about animals and love delivering top-notch customer service? Amici Pet Hospital, a well-established and busy multi-doctor practice in the heart of Little Italy, is looking for an experienced Customer Care Representative to join our vibrant team!  We pride ourselves on our compassionate care, dedicated teamwork, and the outstanding service that has earned us recognition in our community.

Why You'll Love Working With Us:

At Amici, we believe in taking great care of our team—because when our people thrive, so do our patients. Some of the amazing benefits we offer include:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program 

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program 

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program
• Professional development opportunities 
• Continuing education allowance
• Uniform allowance 
• A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration!  

Lifestyle Benefits: 

• Six paid holidays
• Employee Assistance Program
• Employee discount program

Key Responsibilities Include:

• Warmly welcoming clients and patients
• Answering and directing high-volume phone calls
• Checking patients in and out
• Updating client and patient records
• Processing payments accurately
• Performing general clerical duties to support our team

What We’re Looking For:

• A friendly, positive attitude and professional demeanor
• A genuine love for animals
• Strong communication skills and excellent telephone etiquette
• A dependable work ethic and strong attention to detail
  
• A team player who thrives in a collaborative environment
• At least one year of experience in the veterinary field (preferred)
• Prior knowledge of Cornerstone software (a plus!)

Position Available: Full-time or Part-time

At Amici, we’re more than just a veterinary practice—we’re a community. If you’re committed to delivering outstanding care and service and want to grow with a passionate team, we’d love to hear from you.

Ready to join us? Apply today to schedule an interview!